Shipping & Returns

NEW RETURN POLICY

Craving a Beni Ourain Rug but don't know which one to pick? Are you wondering if it's going to fit your home or not? 

We got this sorted out! 

Order any Beni Ourain Rug from our web store and, after the delivery, you have 24 hours to decide if you want to keep it or give it back.

You love it? We couldn't be happier!

It simply doesn't fit? No worries! You can return it: no charges, no questions asked :). The reimbursement will be done within 5 business days. 

Do you have any questions? We are more than happy to answer them! info@maisonsaadah.me

Conditions:

  • Beni Ourain Rugs only
  • Dubai based customers only

RETURNS

At Maison Saadah, we take extreme care in selecting only the best handcrafted products for you. However, we are happy to take it back in its original packaging within 24 hours after delivery and process your refund. In the event you would like to return a product, you can send us an email on hello@maisonsaadah.me.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

REFUND & CANCELLATION POLICY

Once the product returned, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 10 working days.

If you decide to cancel your order before receiving it, a credit will automatically be applied to your credit card or original method of payment within 10 working days.

In case of a system error such as when a customer is double charged, a credit will automatically be applied to the customer's credit card or original method of payment within 10 working days.

All items listed on our online store are in stock and they are shipped directly from our warehouse (never from different suppliers). In case there's an error and the product you purchased is out of stock Maison Saadah will reimburse on the original method of payment within 10 working days.

SHIPPING 

Shipping to the United Arab Emirates within 2 or 3 working days is free of charge.

Worldwide shipping can take up to 14 working days.

Maison Saadah FZE will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

 

 

With Love,